Updater is hiring work at home customer service reps in the following U.S. states: FL, GA, IL, MA, MI, MT, OH, OR, TN, TX, WI.
The schedule for these work at home customer service roles is: Tuesday – Saturday, 9 am-5 pm EST.
From the company:
“If you love the excitement a fast paced, growing tech company brings, and you have a passion for helping and supporting people, Updater may have the role for you. We’re looking to add a Customer Support Specialist (Supply Operations) to our team. This team works closely to support the helpers who are out in the field for Dolly, moving the items for our customers. “
Requirements (from work-at-home job listing):
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2+ years of professional / customer service experience in high-growth startups and/or tech-enabled logistics, transportation, or freight brokerage
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Experience working on a lean team and improving processes in a growing org
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Proficiency with Zendesk or similar tool
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Comfort with Google Sheets and Docs
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A true ability to resolve issues with empathy, you are a champion and an advocate for our Supply Base
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Experience in a role that required research to solve customer issues
Duties (from listing):
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Respond to members of our Supply Base to deal with complex issues
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Proactively identify and execute service efficiency improvement opportunities (e.g., SOP and Knowledge Base development)
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Manage the existing Supply population, making sure they remain engaged, compliant, and following industry best practices
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Process Supply pay and adjustments as needed
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Utilize Zendesk for ticketing of issues
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Utilize G- Suite for documentation and some tracking
From the company:
“Updater and Dolly, transform the painful and complex process of moving into frictionless and delightful online experiences. Updater streamlines the moving process by serving as a centralized app where people can easily accomplish everything they need to do when they move, like setting up TV and internet, booking moving services, connecting utilities, and much more. Dolly is the leading provider of on-demand local moves and has re-imagined the delivery experience by putting consumers in control and making delivery easy.”
If interested in learning more, please see the original work at home customer service employment listing. Good luck!
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