Work at Home Customer Support Agent Jobs with Conduent

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Work at Home Customer Support Agent Jobs with Conduent

Conduent is hiring work at home customer support in the U.S. These are full-time, 40 hour-per-week positions. The schedule is 8 am-6 pm Monday through Friday CST

Compensation for this work at home customer support position is not stated. But in the past, wages at Conduent have started at $12.00 an hour.

From the company:

“Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth.”

Requirements (from work-at-home job listing):

  • High school diploma or equivalent
  • Excellent computer navigation skills (move between multiple windows and programs)
  • Knowledge of customer service principles and practices
  • Some experience in a call center or customer service environment
  • Outstanding customer service skills
  • Excellent communication skills
  • Good data entry and typing skills 35+ WPM
  • Bilingual Spanish preferred
  • Ability to pass a background check

Job Details (from listing):

  • Completes questionnaire/survey via telephone using standard scripts and standard operating procedures.
  • Obtains and/or verifies needed information for our cases by answering incoming calls
  • Makes outgoing calls when further information is needed
  • Documents all call information according to standard operating procedures
  • Routes calls to appropriate departments
  • Utilizes scripted Frequently Asked Questions to respond to caller inquiries
  • Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures
  • All other duties as assigned.

The company offers medical, dental, and vision benefits with flexible options, including FSA, HSA, and 401K.

The company also offers ongoing programs to advance your career.

If interested in learning more about this work at home customer support position, please see the original home-based employment listing. Good luck!

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