Work at Home Customer Support Agent Jobs with Cigna

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Work at Home Customer Support Jobs with Cigna

Cigna is hiring work at home customer support agents in the U.S. These home-based positions are part-time.

Hours for these work at home customer support positions do not exceed 28 per week.

From the company:

“The Customer Service Senior Representative will conduct outbound calls to customers who are at risk of leaving our plan, customers who are new to the plan, and other ad hoc campaigns as needed. Representative will assist our customers with any concerns that relate to retention of membership and/or general benefits. Representative will help address customer issues and track customer responses. The representative will use call scripts, spreadsheets, and various computer systems in order to assist customers.”

Requirements (from work-at-home job listing):

  • High school diploma or GED
  • 5 years customer service experience
  • Healthcare or call center experience

Preferred: Experience with Medicare/Medicaid; English/Spanish bilingual

Responsibilities (from listing):

  • Conducting outbound calls to customers for various reasons: retention, welcome, and other miscellaneous campaigns
  • Researching benefits, providers, and other concerns for the customer
  • Coordinating with other departments to ensure all customer needs have been addressed
  • Documenting all calls in call tracking systems
  • Using numerous computer systems to research and document data, including Microsoft office, and call recording software (QNXT, CKIT, Finesse, OMD, CCMS)
  • Possibly training other employees

Training for these work at home customer support positions will take place online.

If interested in learning more about this home-based opportunity, please see the original remote employment listing (scroll down to see the listing). Good luck!

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