Work at Home Customer Support Jobs: AT&T Hiring

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AT&T is hiring work at home customer support agents in the following U.S. states: Arkansas, Kansas, Missouri, Oklahoma and Texas. Training for these home-based jobs takes place online from home.

The company is offering a $3,000 sign-on bonus to work at home customer support new hires.

From the company:

“Take the lead at the frontline of our company from the safety of your home. In this multifaceted role, you’ll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondence, teletypewriter and online chat). You’ll proactively evolve to meet customers’ needs and competitive demands. Success will depend upon your in-depth knowledge of AT&T’s products and services and your ability to provide effective resolutions.”

Requirements (from work-at-home job listing):

PREFERRED QUALIFICATIONS
• At least one-year customer service experience preferred.
• Call Center experience preferred.
• Advanced Typing/keyboarding skills preferred.

SPECIAL JOB REQUIREMENTS:
• Specific job assignments may require day, evening, weekend or holiday hours.
• Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., split shifts, unexpected volume spikes, disaster recovery, etc.) as determined by the Company.
• Be available, accessible and ready to work during established work schedules and shifts, e.g. on phone/available status in accordance with adherence measures as determined by the Company.
• Occasional overtime may be required.
• Ability to complete all required training in a virtual environment inclusive of required knowledge checks as determined by the Company.
• Be available, accessible, and accountable to participate in required security awareness training and testing (e.g., able to understand and validate knowledge of company requirements, compliance, and policies) as determined by the Company.
• Be available, accessible, and accountable to comply with organizational security and compliance standards and participate in required security monitoring and audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, home inspection of workspace, etc.) as determined by the Company.
• Be accountable to protect workstation configuration and prevent configuration changes or personalization while using all technology tools as determined by the Company.
• Follow WFH logistics guidelines (e.g., equipment receipt, equipment setup, travel considerations, workstation security processes, equipment return policies and processes, etc.) as determined by the Company.
• Be available, accessible, and accountable to follow technical support processes (e.g., setup, troubleshooting, escalations, communications, etc.) as determined by the Company.
• Be available, accessible, and accountable to participate in recurring management routines as determined by the Company. These virtual meetings and routines may include, but are not limited to, attendance and participation at all required and ad hoc meetings (e.g., team huddles, coaching, disciplinary actions, training, investigatory meetings, grievances, etc.). These virtual actions will take place via a variety of methods as technology allows and is developed, and may include telephone, teleconference software, video conference, messaging software, etc. as determined by the Company.
• Maintain a workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.) as determined by the Company.
• Be available and accountable to regularly (e.g., daily, weekly, etc.) access performance management tools and review individual performance (e.g., dashboards, reports, etc.) as determined by the Company.
• Be available, accessible, and accountable to participate in interaction and communication-related policies, processes, and audits inclusive of all work time not just interactions directly with customers. (e.g., remote desktop observation call and screen recordings, live webcam monitoring, chat audits, etc.) as determined by the Company.
• Be available, accessible, and accountable to participate in manual and automated remote monitoring policies and practices (e.g., voice and screen recordings, desktop observation without notification, voice and chat analytics, real-time agent feedback inclusive of automated intelligence tools, etc.) to identify and address training, coaching, and quality opportunities as determined by the Company.
• Be accountable to participate in and follow all organization-wide and WFH-specific published policies (e.g. Code of Conduct, Time Keeping Policy, etc.) as determined by the Company.
• Must meet Minimum workspace requirements include verified internet service with 12mb upload and 18mb download speed ability as determined by the Company and established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

From the company:

“Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re 18 years or older, let’s talk.”

If interested in this work at home customer support opportunity, please see the original remote employment listing. (SCROLL DOWN) Good luck!