Conversica is hiring work at home customer support reps in the U.S. All home-based customer service reps will ideally either live in the Pacific Time Zone or be able to work Pacific Time Zone hours.
These are full-time work at home customer support positions.
From the company:
“Customer Support Advisors provide customer service and technical support to customers using Conversica’s software application. Customer Support Advisors communicate professionally and with empathy to understand customer needs, find helpful solutions to fix challenges, and leverage their Conversica knowledge to deliver a top-notch support experience.”
Requirements (from work-at-home job listing):
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High school diploma or equivalent, Associate degree or higher preferred.
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2+ years of experience in a fast-paced Customer Service environment, Technical Support experience preferred.
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Possesses strong critical-thinking and research skills, and has enthusiasm for solving problems.
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Passionate about working with customers and providing an excellent service experience.
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Comfortable with technology and able to learn new systems and software quickly.
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An excellent written and verbal communicator
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Self-motivated and loves to learn new things
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Able to adapt quickly to changing customer needs and priorities.
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Comfortable translating technical concepts into plain language to ensure understanding.
Responsibilities (from listing):
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Answer incoming support requests and effectively communicate their resolution via email, phone, and chat.
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Cultivate a deep knowledge of Conversica’s software and help customers understand and navigate its features.
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Diagnose software issues and coordinate with Product and Engineering teams following internal processes.
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Coordinate with internal teams such as Customer Outcomes, Conversation Services and Product to optimize settings and workflows, escalate critical issues, and communicate product feedback.
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Use a variety of complex systems to prioritize tickets and maintain accurate records on the company’s databases.
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Contribute troubleshooting guides, FAQ, and how-to content to grow Conversica’s online customer support resources.
If interested in learning more about this work at home customer support opportunity, please see the original home-based employment listing. Good luck!
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