Work at Home Customer Support Jobs with MAPFRE

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MAPFRE is seeking work at home customer support reps in the U.S. to work an Eastern Time Zone schedule (9:30 a.m. to 6:00 p.m.)

Work at home customer support reps’ schedules will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET while in training (approximately 6-7 weeks). Once training is complete, regular work schedule will be Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET.

From the company:

“As a member of the Enterprise Contact Center, you will work with our internal and external customers to create an outstanding service experience. This exciting customer focused position includes responsibilities in the areas of coordinating first notice of loss claims via telephone and electronically, and/or billing calls and functions for all products, lines of business, and affiliates.”

Requirements (from work-at-home job listing):

Education: High School Diploma, or equivalent

Experience: 1 – 3 years of experience in a customer service role

Ability to make good business decisions without guidance, but escalating when needed
Strong sense of accountability
Proven ability to problem solve
Strong communication skills
Ability to be on the phone for extended periods of time
Ability to take constructive feedback from both peers and Supervisors
Ability to use basic computer commands and proficiency
Willingness to learn different software packages

The company offers its work at home customer support reps the following benefits: health, dental, vision, life, PTO, holidays, 401(k), profit sharing, STD/LTD, and tuition reimbursement. Scheduling is flexible, and wages are competitive.

If interested in learning more about this remote opportunity, please see the original home-based job listing. Good luck!