Work at Home Customer Support Jobs with MAPFRE

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Work at Home Customer Support Jobs with MAPFRE

MAPFRE is seeking work at home customer support reps in the U.S. to work an Eastern Time Zone schedule (9:30 a.m. to 6:00 p.m.)

Work at home customer support reps’ schedules will be Monday thru Friday, 8:00 a.m. to 4:30 p.m. ET while in training (approximately 6-7 weeks).   Once training is complete, regular work schedule will be Monday thru Friday, 9:30 a.m. to 6:00 p.m. ET.

From the company:

“As a member of the Enterprise Contact Center, you will work with our internal and external customers to create an outstanding service experience.  This exciting customer focused position includes responsibilities in the areas of coordinating first notice of loss claims via telephone and electronically, and/or billing calls and functions for all products, lines of business, and affiliates.”

Requirements (from work-at-home job listing):

Education:  High School Diploma, or equivalent

Experience:  1 – 3 years of experience in a customer service role

  • Ability to make good business decisions without guidance, but escalating when needed

  • Strong sense of accountability

  • Proven ability to problem solve

  • Strong communication skills

  • Ability to be on the phone for extended periods of time

  • Ability to take constructive feedback from both peers and Supervisors

  • Ability to use basic computer commands and proficiency

  • Willingness to learn different software packages

The company offers its work at home customer support reps the following benefits: health, dental, vision, life, PTO, holidays, 401(k), profit sharing, STD/LTD, and tuition reimbursement. Scheduling is flexible, and wages are competitive.

If interested in learning more about this remote opportunity, please see the original home-based job listing. Good luck!

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