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Transcard is hiring work at home customer support agents in the U.S. These are part-time home-based positions.
Shifts for this work at home customer support opportunity are Wednesday to Sunday (12 to 5 EST) or (5 to 10 EST).
From the company:
“This is a part-time position. Compensation will be based on the qualifications of applicant. You will report directly to the Director of Customer Care.”
Requirements (from work-at-home job listing):
-
Customer service experience
Duties (from listing):
· Assumes responsibility for the effective and professional completion of call center representative functions.
· Receives customer telephone questions and complaints in a professional manner.
· Answers inbound calls in a timely manner.
· Responds to customer inquiries.
· Provides personalized customer service by responding to the needs of the customer.
· Manages and updates customer profile with the status of each customer.
· Coordinate with departments to achieve customer satisfaction.
· Build customer loyalty by meeting customer expectations.
· Evaluate problems of the customers and provide logical lasting solutions.
· File disputes for customers in accordance with Regulation E.
· Replies to all corresponding email.
· Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.
· Keeps supervisor informed of significant problems.
· Corresponds with Fraud Department of potential fraudulent activity.
· Maintains effective working relations with the operations department
A bachelor’s degree is preferred, but not required.
If interested in learning more about this remote opportunity, please see the original home-based job listing. Good luck!
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