Work at Home Customer Support Jobs with Transcard

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Work at Home Customer Support Jobs with Transcard

Transcard is hiring work at home customer support agents in the U.S. These are part-time home-based positions.

Shifts for this work at home customer support opportunity are Wednesday to Sunday (12 to 5 EST) or (5 to 10 EST).

From the company:

“This is a part-time position. Compensation will be based on the qualifications of applicant. You will report directly to the Director of Customer Care.”

Requirements (from work-at-home job listing):

  • Customer service experience

Duties (from listing):

· Assumes responsibility for the effective and professional completion of call center            representative functions.

· Receives customer telephone questions and complaints in a professional manner.

· Answers inbound calls in a timely manner.

· Responds to customer inquiries.

· Provides personalized customer service by responding to the needs of the customer.

· Manages and updates customer profile with the status of each customer.

· Coordinate with departments to achieve customer satisfaction.

· Build customer loyalty by meeting customer expectations.

· Evaluate problems of the customers and provide logical lasting solutions.

· File disputes for customers in accordance with Regulation E.

· Replies to all corresponding email.

· Assumes responsibility for establishing and maintaining effective coordination and working relationships with other departments and management.

· Keeps supervisor informed of significant problems.

· Corresponds with Fraud Department of potential fraudulent activity.

· Maintains effective working relations with the operations department

A bachelor’s degree is preferred, but not required.

If interested in learning more about this remote opportunity, please see the original home-based job listing. Good luck!

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