Work at Home Florida Blue Service Advocate Jobs with Guidewell

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Guidewell is hiring work at home Florida Blue service advocates in the U.S. These remote jobs are full-time opportunities.

All Florida Blue service advocates must have their high school diploma or its equivalent.

From the company:

“The role of Service Advocate is focused on servicing current or potential customers (which are defined as members, providers, agents, brokers, benefit administrators or benefits consultants). Incumbents resolve questions and issues, help the Company’s customers utilize products, tools and services and directly contribute to customer satisfaction and retention.”

Requirements (from work-at-home job listing):

Required Work Experience

0-1 year related customer service or contact center work experience or equivalent combination of transferable experience and education.
High school diploma or GED

Preferred Experience

Previous call center and/or customer service background.

Duties (from job listing):

The work of a Service Advocate II is guided by instructions, established work routines and/or close supervision. Incumbents are given some latitude on deciding on how tasks and duties are completed based on changing work situations, work flow, etc. and supervisory approval. Incumbents perform semi-routine duties within established systems and procedures. Example job duties may include:
- Provide customer service and education to plan members and providers by answering more complex questions regarding insurance claims and policies, resolving issues and ensuring customers understand the Company’s products, services and processes. Calls are predominantly routine, but may require deviation from standard screens, scripts and procedures.
- Review and adjudicate high risk claims; Determine whether to return, deny or pay claims following contract benefit and organizational processing guidelines.
- Perform additional research to develop claims; includes contacting providers or members.
- Use computerized systems for tracking, information gathering and troubleshooting.
- Actively seek, identify and implement process improvement opportunities.

If intereted in learning more about these work at home Florida Blue service advocate positions, please see the original work at home employment listing. Good luck!