Humana is hiring work at home member support professionals in the following U.S. states: KY, IN, CO, MO, NM, NC, FL, OH, TX, AZ, TN and VA. These are full-time, home-based positions.
New hire training (paid) for these work at home member support jobs starts March 14th.
From the company:
“The Inbound Contacts Representative 1 is an advocate for the company and member who addresses incoming telephone, digital, or written inquiries. The Advocate performs basic administrative, clerical, operational, customer support, computational tasks. Typically works on routine and patterned assignments.”
Requirements (from work-at-home job listings):
Required Qualifications
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Must Reside in one of the following states: KY, IN, CO, MO, NM, NC, FL, OH, TX, AZ, TN and VA
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Strong customer service skills and attention to detail
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Ability to navigate computer programs and tools
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Capacity to handle multiple or challenging priorities, including use of multiple computer applications at a time
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Effective verbal and listening communication skills
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Must be available to work any shift between the hours of 7:45 AM – 11:00 PM EST, Monday – Friday, and 7:45 AM – 6:30 PM EST, Saturday
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Must be able to provide internet with a minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate
Preferred Qualifications
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Previous inbound call center
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Healthcare experience
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1+ years of customer service experience
Training for these work at home member support positions consists of 4 weeks of virtual classroom training and 3 weeks of virtual on-the-job training.
Your member support duties will include:
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Handling incoming telephone, digital, or written inquiries
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Addressing customer needs which may include complex benefit questions, resolving issues, and educating members.
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Recording details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
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Advancing unresolved and pending customer grievances.
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Working under defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
If interested in learning more about this telecommute opportunity, please see the original home-based employment listing (SCROLL DOWN). Good luck!
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