Marathon Health is hiring work at home service recovery specialists in the U.S. These home-based positions are full time.
The company offers its work at home service recovery specialists competitive compensation and opportunities for advancement.
From the company:
“If you are a Service Recovery Specialist who wants to work in a setting that emphasizes prevention, wellness, and patient involvement, we want to talk with you! Join a health care organization where the emphasis is on health outcomes, not patient volume and billing.”
Requirements (from work-at-home job listing):
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One year of customer service experience in a call center environment preferred
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One year in a clinical setting or healthcare setting preferred
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Pleasant and patient demeanor
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Ability to handle complaints and negative situations while maintaining a positive attitude
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Excellent verbal and written communication skills
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Knowledge of customer service best practices
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Ability to manage tasks/projects with aggressive deadlines/time-sensitivity
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Attention to detail with good organizational capabilities
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Professionalism and self-motivation with the ability to work well independently and on a team
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Ability to maintain confidentiality
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Proficient with computers and strong typing skills
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This position is 100% remote. Candidate must have a quiet space where virtual meetings can occur without disruption or background noise. Candidates are responsible for providing adequate internet bandwidth to maintain high quality connections.
Responsibilities (from the listing):
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Research escalated issues, respond to patients and/or internal parties, and prepare summaries for members of MRT, Health Center, and Client leadership
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Escalated patient issues may come via any channel, such as: social media, NPS surveys, phone calls, written messages, web site, complaints regarding clinic interaction, marketing messages, executive escalations, or public relations matters
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Handles patient inquiries or tasks of higher complexity such as Eligibility, Portal Potentials, Incentive Inquiries. May also assist other teams when needed such as: scheduling calls, referral results, portal requests, special projects
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Use excellent communication, analytical, and problem-solving skills to help leadership understand trends and suggest remedies to address issues
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Assist with continuous improvement of the patient experience, escalation processes, and reporting to optimize the patient experience and our learnings
The company provides its work at home service recovery specialists full benefits including medical, dental, vision, 401(k), FSA, CME assistance, life and disability, paid time off and holidays.
If interested in learning more about this remote opportunity, please see the home-based employment listing. Good luck!
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