Work at Home Service Support Lead Job with The Mom Project

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Work at Home Service Support Lead Job with The Mom Project

The Mom Project is seeking a work at home service support lead in the U.S. This is a part-time (20 hour-per-week) Monday to Friday position.

Compensation for the work at home service support lead is $20.50 per hour.

From the company:

“We are seeking an innovative and highly motivated Service Support Lead on a contract basis to support our customer’s business needs. In this role, you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer-related issues, with the end goal being a win-win resolution. You will respond efficiently, accurately, and professionally to a variety of escalated consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting integrity and sound business practices.”

Requirements (from work-at-home job listing):

  • 2 years of related work experience in lieu of a degree.

  • Minimum 3 years experience in Customer Service, Retail, and/or Sales, including 1 year of experience in a lead or supervisory role.

  • Strong Logistics/Operational experience.

  • Understanding of customer service values and behaviors.

  • Strong Customer Service skills are critical, including experience with escalated customer service issues.

  • Experience providing Customer Service via multiple methods (phone, email, live chat, face-to-face, postal mail, etc.) desired.

  • Strong problem-solving/resolution-oriented skills.

  • Superior decision-making skills, including the ability to quickly understand and analyze new information and situations.

  • Strong multi-tasking and organizational skills.

  • Must demonstrate initiative and the ability to work independently within a diverse team environment.

  • Exceptional oral and written communication skills.

  • Experience using and/or knowledge of all our Client’s Apps is also beneficial.

  • Must have computer skills and knowledge in MS Word, Windows, Excel, and Power.

  • Must be a team player and have the ability to prioritize workloads.

Education:

  • Bachelor’s degree in Business or related field required.

The start date for this work at home service support position is October 2022. Benefits include Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, and AD&D.

If interested in learning more about this home-based opportunity, please see the original home-based job listing. Good luck!

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