The Mom Project is seeking a work at home service support lead in the U.S. This is a part-time (20 hour-per-week) Monday to Friday position.
Compensation for the work at home service support lead is $20.50 per hour.
From the company:
“We are seeking an innovative and highly motivated Service Support Lead on a contract basis to support our customer’s business needs. In this role, you will act as a direct liaison between internal and external business partners to analyze and help resolve escalated or complex consumer-related issues, with the end goal being a win-win resolution. You will respond efficiently, accurately, and professionally to a variety of escalated consumer transactions/inquiries through verbal (telephone), written, and electronic communication, acting as a consumer advocate while protecting and promoting integrity and sound business practices.”
Requirements (from work-at-home job listing):
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2 years of related work experience in lieu of a degree.
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Minimum 3 years experience in Customer Service, Retail, and/or Sales, including 1 year of experience in a lead or supervisory role.
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Strong Logistics/Operational experience.
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Understanding of customer service values and behaviors.
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Strong Customer Service skills are critical, including experience with escalated customer service issues.
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Experience providing Customer Service via multiple methods (phone, email, live chat, face-to-face, postal mail, etc.) desired.
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Strong problem-solving/resolution-oriented skills.
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Superior decision-making skills, including the ability to quickly understand and analyze new information and situations.
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Strong multi-tasking and organizational skills.
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Must demonstrate initiative and the ability to work independently within a diverse team environment.
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Exceptional oral and written communication skills.
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Experience using and/or knowledge of all our Client’s Apps is also beneficial.
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Must have computer skills and knowledge in MS Word, Windows, Excel, and Power.
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Must be a team player and have the ability to prioritize workloads.
Education:
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Bachelor’s degree in Business or related field required.
The start date for this work at home service support position is October 2022. Benefits include Medical, Dental, Vision, Life (including spouse & child), 401k, STD/LTD, and AD&D.
If interested in learning more about this home-based opportunity, please see the original home-based job listing. Good luck!
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