Telus International is hiring work at home temp customer service agents in certain U.S. states. Starting pay for these home-based positions is $16.50 per hour.
You must reside in one of the following areas: Arizona, Florida, North Carolina, or within Columbia, South Carolina.
From the company:
“Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline team members. And yes, we offer competitive salaries and benefits. But even better – it’s our caring culture that defines who we are and why you’ll want to become part of our family.”
Requirements (from work-at-home job listing):
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2+ years of interactive customer service experience providing customer issue resolution
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Strong computer navigation skills with the ability to use multiple platforms simultaneously
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Minimum typing speed of 30 WPM with excellent spelling and grammar
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Very customer service focused, able to interact with customers in a friendly and polite manner
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Passionate about customer service and being an advocate for our customers, showcasing empathy and understanding of stressful situations
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Strong ability to analyze data, make difficult decisions, and solve complex problems
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Strong critical thinking skills with the ability to ask investigative questions and conduct further research when warranted
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An effective team player who can also work independently
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Comfortable working in a fast-paced environment and able to adapt to change efficiently
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Proven ability to deal with problems and solve them effectively
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Excellent written and spoken communication skills
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Robust multi-tasking skills (e.g., able to log calls, navigate multiple systems and interact with the customer simultaneously)
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Professional phone demeanor
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Flexibility to work a 40 hr work week during any day/any shift as needed within the program’s hours of operation: Monday – Sunday 8:00 am to 10:00 pm EST / 7:00 am to 9:00 pm CST / 5:00 am to 7:00 pm PST which would also include training timeframes (all hours are subject to change based on business needs)
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High school diploma or equivalent
Preferred Experience, Skills & Competencies:
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Associates Degree or higher education
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Previous remote work experience
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Previous call center, health insurance, and/or benefits experience
From the company:
“CSRs represent and protect the brand, ensuring each Customer connection is professional and accurate. They provide excellent customer service through active listening and aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding.”
All work at home temp customer service associates must have a quiet, dedicated workspace.
If interested in learning more about this home-based position, please see the original remote employment listing. Good luck!
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