Xerox Hiring Work at Home Customer Care Analysts

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Xerox Hiring Work at Home Customer Care Analysts!

Xerox is hiring work at home customer care analysts in the United States. Using a computerized platform, you will be responding to incoming calls from customers and providing excellent customer service.

Responsibilities (from work-at-home job listing):

  • Using a computerized system, responds to customer inquiries in a call center environment.
  • May perform one or more of the following: responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, researches/resolves inquiries, and logs customer calls.
  • Communicates appropriate options for resolution in a timely manner.
  • Informs customers about services available and assesses customer needs.
  • Provides functional guidance, training, and assistance to lower level staff.
  • Provides assistance, training, and troubleshooting support to lower level staff.
  • Schedules work to ensures accurate phone coverage#CD# monitors priority of calls and shifts escalated calls to assure resolution to problems.
  • Prepares standard reports to track workload, response time, and quality of input.
  • Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.
  • All other duties as assigned.

These work at home customer service positions are for a healthcare company.

If interested in this home-based opportunity, visit the original work at home employment listing. Good luck!

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