Home-Based Customer Service Jobs with Bank of the West

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Home-Based Customer Service Jobs with Bank of the West

Bank of the West is hiring home-based customer service professionals in the following U.S. states: AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, and NY.

Paid training for these home-based customer service positions starts October 18th, 2021! Compensation for this work at home opportunity starts at $15.00 per hour ($16.00 per hour for bilingual).

From the company:

“Responsible for accurately answer incoming telephone calls from prospective and existing customers regarding a variety of banking related questions that range from basic complex in nature. May work on additional project responsibilities including mentoring, system testing, and escalations as needed.”

Requirements (from work-at-home job listing):

  • Requires limited job knowledge of systems and procedures.

  • Follows basic work routines and standards.

  • Typically does not require prior experience.

Skills

  • Understands and adheres to all training and bank policy, laws and regulations applicable to role.

  • Effectively use all applicable systems, technology and software to perform job functions.

  • Ability to communicate effectively, courteously and provide the customer with accurate information.

Responsibilities (from listing):

  • Effectively processes customer requests and transactions in accordance with bank policies and procedures including utilizing the Language Line process to serve non-English speaking customers.

  • Provides information on bank products as requested by the customer

  • Recommends alternative banking products and/or make referrals to other departments

  • Completes maintenance as requested including address changes, check orders, stop payments, account closings and ATM/Debit card captures.

  • May answer customer telephone banking inquiries via email.

  • May perform posting functions for debit card requests.

If interested in learning more about this home-based customer service role, please see the original remote employment listing. Good luck!

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