Work at Home Customer Service Jobs with ADT Security

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Work at Home Customer Service Jobs with ADT

ADT  is hiring work at home customer service jobs in the following U.S states: Alabama, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Nebraska, North Dakota, Oklahoma, South Dakota, Texas, and Virginia, Irving, Knoxville and Jacksonville.

Many different schedules are available for these work at home customer service positions.

From the company:

“A Customer Service Monitoring Representative is responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of our noble purpose to help save lives and is the first step in helping protect our customers when an alarm signal is received.”

Requirements (from work-at-home job listing):

  • High school diploma or equivalent required

  • Minimum of six (6) months of customer service experience required

  • Ability to be licensed in multiple states

  • Technical aptitude, problem solving skills and ability to prioritize multiple items at once

Duties (from listing):

  • Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.

  • Paying attention to detail while documenting alarm handling procedures within the alarm screens.

  • Completing alarm processing in accordance with departmental procedures.

  • Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.

  • Receiving inbound calls related to alarm call back inquires.

All training for these work at home customer service jobs takes place online.

The company offers its home-based employees the following benefits: medical, dental, vision, a 401K with match, and more!

If interested in learning more, please see the original home-based employment listing.

This work-at-home job not right for you? Maybe it’s time to start a home business!


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