American Express Work at Home Travel Counselor Jobs

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American Express continues to hire work at home travel counselors in the United States. New classes start December 1st, 2014!

You must be able to work a shift between the hours of  7:00 am – 1:00 am local time, Monday to Sunday.

Requirements (from work-at-home job listing):

  • Previous travel industry experience is necessary.
  • A minimum of 2 years recent experience selling domestic and international travel is required. Strong international air booking experience is also essential; in combination with car and hotel is highly preferred.
  • Extensive domestic and international destination knowledge, including knowledge of emerging destinations is essential to be successful.
  • The customer experience is our top focus: a strong desire to provide an excellent service to our customers.
  • Our customers have very different requirements from call to call. You will identify these through the rapport you build and confidently match products and services to meet their needs and exceed their expectations.
  • The ability to communicate with our customers is vital to your success. It is important to be able to adapt your approach to the customer, providing personal insight and building a strong rapport. Your customer interaction will mainly be on the phone but strong written skills via e-mail are also very important.
  • Previous call center experience preferred; GDS/computer reservations experience required, Sabre preferred.
  • You must be IT literate as you will need to be able to understand and use internet search sites and e-mail, in addition to the GDS and other in-house systems. There is a great deal of multi-tasking involved in these roles and your ability to quickly and confidently navigate a number of systems at once will be vital.
  • Research / information gathering and problem solving skills are essential. Will deal with a wide variety of inquiries, so ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essential.
  • Sales experience will be beneficial so that you can cross-sell relevant products and services.
  • Effective consultative selling skills and the ability to listen to the customers’ needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received.
  • Time management skills are a must in order to meet your deadlines.
  • The ability to adapt to an ever changing environment and being resilient
  • Must have a can do attitude, curiosity and a healthy competitiveness
  • Willingness to accept frequent feedback, and openness to incorporate changes in service style
  • Ability to work flexible shifts including nights and weekends is essential

The company provides an exceptional benefits package, which includes the following (from listing):

  •  Competitive salary
  • Exceptional cash incentive bonus programs and recognition programs
  • Medical, Dental and Vision insurance (Day 1)
  • Generous vacation and vacation purchase plan
  • 401(k) WITH company match of 5% after 6 months
  • Legal assistance, pet insurance, life and disability insurance
  • Medical and dependent care reimbursement programs
  • Domestic partner benefits

If interested in this telecommute opportunity, please visit the original work at home employment page. Good luck!

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