Work at Home Reservations Jobs with Alaska Airlines

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Work at Home Reservations Jobs with Alaska Airlines

Alaska Airlines is hiring work at home reservations agents in the following U.S. states: Arizona, Idaho, and Washington State. You must be 18 years of age to qualify for these home-based positions.

Starting pay for work at home reservations agents is $12.33 per hour.

From the company:

“The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies. The RSA must be an assertive, self-starter who proactively assumes responsibility for determining and recommending the service which best meets the guests’ needs in a way that is consistent with our values.”

Requirements (from work-at-home job listing):

  • A minimum of 2 years of customer service experience.
  • Exceptional interpersonal skills, including a professional and pleasant phone demeanor.
  • Excellent communication skills (e.g., verbal, written, and listening).
  • Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices.
  • Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner.
  • Ability to work in a process-oriented environment.
  • Proficiency with general computer programs, keyboard skills, and Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
  • Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
  • Ability and willingness to work from home, which must be within 100 miles of a call center location and within either AZ, ID or WA. Some in call center time is required.
  • High school diploma or equivalent is required.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.


  • Airline or travel industry experience.
  • Spanish language proficiency.

Duties (from job listing):

  • Performs a variety of guest service functions via phone including:
  • Answers incoming calls and matches the features and benefits of Alaska Airlines to the needs of the caller.
  • Answers callers’ inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.
  • Makes new reservations and changes existing reservations on scheduled domestic and international flights.
  • Assists callers with technical website and mobile navigation needs.
  • Handles callers’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first call resolution.
  • Operates within a variety of complex computerized systems to assist guests and daily operations.
  • Proactively creates a positive service oriented environment for guests.
  • Performs other duties as assigned.

If interested in learning more about these remote positions, please see the original work at home employment listing (Listing says Seattle, Washington. But if you scroll down further, you’ll see the job is open in the states of Washington, Arizona, and Idaho). Good luck!

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