Work at Home Reservations Jobs with Alaska Airlines

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Work at Home Reservations Jobs with Alaska Airlines

Alaska Airlines is hiring work at home reservations agents in the following U.S. states: Arizona, Idaho, and Washington State. You must be 18 years of age to qualify for these home-based positions.

Starting pay for work at home reservations agents is $18.03 per hour.

From the company:

“From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.”

Requirements (from work-at-home job listing):

  • A minimum of 1 year of customer service experience.

  • Familiarity with internet applications (e.g., Chrome, Internet Explorer, Firefox, etc.).

  • Excellent customer service skills (e.g., verbal, written, listening).

  • Enthusiastic and willing to play an important role in helping to retain guests of Alaska Airlines and Horizon Air.

  • Proficiency with Microsoft Office applications (e.g., Word, Excel. PowerPoint, and Outlook).

  • Typing speed of at least 25 WPM.

  • Ability to organize and multitask to solve complex administrative challenges.

  • Ability to navigate diverse challenges while resolving customer concerns.

Ability and Willingness to Work from Home, Including:

  • Must establish and maintain designated work area within Arizona, Idaho, or Washington state.

  • Must maintain a dedicated telephone line and high-speed, hard wired internet connection at own expense.

  • Minimum connection speeds must be met.

  • In-office time is required for initial training as well as periodically thereafter.

  • Ability and willingness to work weekends and holidays as needed.

  • Ability to communicate in English.

  • Minimum age of 18.

  • Must be authorized to work in the U.S.

  • High school diploma or equivalent.

Preferred

  • Saber/IMAGE and computer experience (Windows environment).

  • Familiarity with AS policies related to fare and ticketing rules/policies and operational procedures.

  • Sales and marketing experience.

  • Knowledge of the workings of the alaskaair.com web site, including content, navigation, interaction with other systems, etc.

  • Bilingual in Spanish.

Job-Specific Leadership Expectations

  • Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Duties (from job listing):

  • Provides superior customer service to guests of Alaska Airlines and Horizon Air by offering accurate information and creative resolutions to customer inquiries, complaints, and requests for assistance.

  • Responsible for tier I Customer Care activities:

  • Handles incoming calls/chats from customers in a prompt and courteous manner.

  • Handles written correspondence with customers and other departments as needed.

  • Researches and resolves customer issues, keeping accurate records of interactions.

  • Escalates complex calls requiring a higher level of problem resolution to Customer Care Representative II or Customer Care Specialists.

  • Promotes strategic partnerships by educating customers about Alaska Airlines’ marketing promotions and program benefits.

  • Maintains records of customer complaints and reports that information to the appropriate departments for correction.

  • Identifies problems critical to website operation and reports them to the Supervisor.

  • Conveys knowledge to customers of Alaska Airlines’ services and products including the Mileage Plan program and alaskaair.com.

Benefits (from listing):

  • Competitive total rewards package

  • Medical, dental and vision benefits

  • 401k match program

  • Monthly incentive pay plan

  • Annual incentive pay plan

  • Generous paid time off

  • Travel privileges on Alaska Airlines & Horizon Air

If interested in learning more about these remote positions, please see the original work at home employment listing (Listing says SeaTac, Washington. But the job is open in the states of Washington, Arizona, and Idaho). Good luck!

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