LiveWorld is hiring home-based social media agents in the U.S. These are part-time, hourly work at home positions.
All applicants for these home-based social media agent positions must be fluent in English.
From the company:
“At LiveWorld, our social media agents provide social customer service, engagement for marketing purposes, adverse events management, and/or protection of brand image. A LiveWorld agent provides a great experience for a brand’s customers in their online venues. This position is an hourly, part-time, work-at-home position. Flexibility is needed to occasionally work evenings, nights, weekends, and/or holidays.”
Requirements (from work-at-home job listing):
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Ability to connect with people, and communicate in courteous, conversational style, while making decisions according to guidelines
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Ability to compose well-written messages, with use of good grammar and appropriate punctuation.
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Strong keyboard skills
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Ability to navigate between multiple systems or applications simultaneously
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Demonstrated personal or professional success engaging in a social channel
Recommended Education and Experience:
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Minimum 18 years of age required
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2-3 years’ experience in online moderation and engagement and/or online customer service desirable
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Some experience in a call center environment helpful.
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Work-at-home experience helpful.
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Social media moderation and engagement experience preferred but not required
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Healthcare background desirable but not required
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Experience with social media tools such as those from LiveWorld, Salesforce, Sprinklr, Khoros, or similar tools desirable
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College Degree or equivalent experience preferred
Environment and Technical Requirements:
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Dependable, high-speed Internet access
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Dependable telephone access (landline preferred for training)
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Ability to work in a quiet and secure home office atmosphere
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Work must be performed on a desktop or laptop computer. Use of a tablet or mobile phone is not feasible for this position.
Scheduling for these home-based social media agent roles is flexible. Bilingual opportunities are available.
Responsibilities (from listing):
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Review and take appropriate action on social media posts according to brand guidelines, to include rejecting or approving content, tracking, and escalating.
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Triage and respond to customers’ questions selecting and personalizing previously prepared responses or in a social context.
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Actively engaging with online users, stimulating, guiding, and participating in conversations. Authoring responses on the fly.
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Research customer service answers, in some cases client CRM systems.
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Identify and escalate trends, topics, sentiment, and emerging issues
If interested in learning more about this remote job opportunity, please see the work at home employment listing (scroll down and click “Social Media Agent”). Good luck!
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