Cigna is hiring work at home quality review specialists in the United States! In this full-time work at home healthcare position, you will be managing a team of 15 to 20 quality reviewers also working from home.
The schedule for this home-based position: regular daytime hours.
Additional job duties (from the company):
” Manages inventory and feedback processes associated with quality. Partners with internal business owners to finalize audits and/or support new hires. Supports developing process improvement plans to improve the customer experience. Maintains feedback databases and tools. Manages projects that support the improvement of the customer experience.”
Qualifications:
- Bachelor’s degree preferred; high school diploma or equivalent certification required
- 3 years of direct management experience preferred
- Experience with quality and process control required
- 2 years’ experience in healthcare/insurance operations
- Highly developed decision-making and problem-solving skills
- Solid background in performance management and employee coaching and motivation
- Strong written and verbal communication skills
- Ability to handle multiple assignments, projects and deliverables simultaneously
- Ability to work under pressure and flexible hours
- Ability to manage in a virtual environment
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret graphs and charts.
- Must be able to utilize a ten-key calculator and must be computer literate and be able to generate reports and graphs using EXCEL and PowerPoint
- Strong analytical and technical skills with high attention to detail
- Supervisor must have good verbal and written communication skills to present findings from data analysis
- Supervisor must have computer skills and should have familiarity with issue tracking software programs
- Working knowledge of continuous improvement processes required
- Strong analytical skills
- Detail oriented with a high level of accuracy
- Ability to maintain confidentiality with associate outcomes
- Excellent organizational, time management, and adaptability skills
These work at home positions do require occasional travel.
Compensation is not detailed in the employment listing. Cigna has a four-star employee rating on Indeed.
If interested in this home-based opportunity, please visit the work at home employment listing. Good luck!
