Home-Based Roadside Assistance Jobs with Eagle Tele-Services

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Home-Based Roadside Assistance Jobs with Eagle Tele-Services

Eagle Tele-Services is hiring home-based roadside assistance agents in VA, NC, SC, FL, AL & TN. Weekend, evening, and overnight shifts are available.

Bonuses are available for full-time roadside assistance agents with excellent performance.

From the company:

“Our company is focused on offering potential and current customers high-quality roadside support, as we begin to make a name for ourselves amongst our competitors. Eagle is a full-service customer response center providing the North American commercial trucking industry with continuous after hour road service.”

Requirements (from work-at-home job listing):

  • Must be able to consistently type at a minimum rate of 40 words per minute.

  • Must possess superior verbal and written communication skills.

  • 1-2 years customer service experience preferred.

  • Problem solving mentality.

  • Superior reading skills & meticulous attention to detail.

  • Candidates must be fluent in English.

  • Self managing work ethic.

Responsibilities (from listing):

  • Quickly pinpointing breakdown locations within the U.S and Canada using various mapping tools.

  • Finding breakdown locations with minimal information.

  • Interacting with fleets, servicing dealers and technicians on the phone and via email.

  • Coordinating with the above parties to provide tire replacements for broken down commercial vehicles.

  • Following detailed customer profiles to ensure product replacement accuracy and fleet satisfaction.

  • Quickly learning customer specifications to quickly and efficiently answer ERS requests.

  • Answering technician and fleet inquiries about products, breakdown ETA’s, and miscellaneous information.

  • Data entry of critical pieces of information received verbally via telephone.

  • Verifying tire sizes and all breakdown data prior to transmitting information to tire shops.

  • Catching errors and noteworthy details within large bodies of text.

The company provides its home-based roadside assistance agents the following benefits: flexible shifts, plenty of overtime availability, 85% paid health insurance for full-time employees, dental and vision insurance, and a 401K.

If interested in learning more about these work at home positions, please see the original remote employment listing. Good luck!

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