Elevance Health, formerly Anthem, is seeking work at home customer care associates in the following U.S. states: California, Colorado, Connecticut, Georgia, Iowa, Indiana, Kentucky, Maine, Minnesota, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, and Wisconsin.
You must live within two hours of an Anthem location to qualify for this work at home customer care opportunity. These are temporary contract positions.
From the company:
“We are looking for contract workers (via BCforward) who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?“
Requirements (from work-at-home job listing):
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Requires a HS diploma or equivalent; or any combination of education and experience which would provide an equivalent background.
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Previous customer service in a call center or an automated customer service environment preferred.
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Previous customer service in a call center or an automated customer service environment preferred but not required.
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Contractors in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.
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Candidates should be customer focused problem solvers.
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Successful candidates will have a passion for helping others.
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Experience in the insurance industry is a plus but not required.
From the company:
“For the first 5-6 weeks, training hours will be 8 AM – 4:30 PM CST and then after that, schedules will be based on business need. After training, candidate must be willing and able to work any 8 hour shift within our hours of operation 7 AM – 8 PM CST.”
Duties (from listing):
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Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions.
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Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
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Thoroughly documents inquiry outcomes for accurate tracking and analysis.
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Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
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Researches and analyzes data to address operational challenges and customer service issues.
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Provides external and internal customers with requested information.
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Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
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Uses computerized systems for tracking, information gathering and troubleshooting.
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Outbound calls are conducted in the ZipDrug business area.
If interested in learning more about this work at home customer care opportunity, please see the original home-based job listing. Good luck!
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