Work at Home Customer Support Jobs with Transcom

Work at Home Customer Support Jobs with Transcom

Transcom is hiring work at home customer support in the U.S. In this home-based position, you will troubleshoot technical issues and provide product information to customers.

Training for these work at home positions is paid and takes place in a virtual classroom.

From the company:

“If you love exploring the ways technology helps you find smarter ways to do your favorite things, you’ll probably be great at sharing your knowledge with others as a work from home Technical and Customer Support Representative with Transcom. In this role, you will multi-task using several systems to effectively assist callers with billing questions, troubleshoot service issues, and provide support for a variety of customer and technical support needs related to their Internet service provider.”

Qualifications (from work-at-home job listing):

  • You must be at least 18 years or older
  • High School Diploma or equivalent
  • Ability to successfully pass a criminal background check
  • Excellent English written and verbal communication skills
  • Previous call center and work at home experience is preferred but not required
  • Courteous, friendly and high level of professionalism
  • Ability to multi-task and navigate applications while talking to customers on the phone
  • Ability to thrive in a fast paced work environment
  • Able to actively listen to customer needs and demonstrate empathy
  • Strong computer knowledge and skill, including ability to accurately type 25 wpm
  • Ability to work a minimum of 32-40 hours a week; including weekends and holidays
  • Ability to work a variety of shifts influenced by current business needs; your schedule may include evenings, weekends, and holidays
  • Must live and work in one of the following states:

AL, AR, FL, GA, ID, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NH, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI

All work at home customer support agents must have a quiet home office free of distractions and dependable high-speed Internet.

The company provides its remote employees health benefits (including medical, dental, and vision), paid time off, and a 401K.

If interested in learning more about this telecommute opportunity, please see the work at home employment listing on the company website. Good luck!

Don’t miss my earlier post – Interviewing for a Customer Service Position? Be Prepared!

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