Work at Home Customer Support Jobs with Transcom

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Work at Home Customer Support Jobs with Transcom

Transcom is hiring work at home customer support in the U.S. In this home-based position, you will troubleshoot technical issues and provide product information to customers.

Compensation for this home-based position is $13.00 an hour, once you have graduated to production (after training, which pays $11.00 per hour).

You will also receive a $400.00 new hire incentive bonus when you have worked at least 470 hours by your 90th day of employment.

Training for these work at home positions is paid and takes place in a virtual classroom.

From the company:

“You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a CSR, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.”

Qualifications (from work-at-home job listing):

  • At least 18 years or older
  • High School Diploma, or equivalent
  • Able to successfully pass a criminal background check
  • Able to work a full-time work week of 32-40 hours, with opportunities for overtime during peak season
  • Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
  • Strong computer knowledge, including ability to accurately type at least 40 wpm
  • Excellent English written and verbal communication skills
  • Courteous and friendly with high level of professionalism
  • Willingness to follow procedures and adhere to policies
  • Able to multi-task applications while talking to customers on the phone
  • Able to thrive in a fast-paced work environment
  • Able to actively listen to customer needs and demonstrate empathy
  • Previous call center, tech support, and work from home experience preferred
  • Must live and work in one of the following states: AL, AR, AZ, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI.

All work at home customer support agents must have a quiet home office free of distractions and dependable high-speed Internet.

The company provides its remote employees health benefits (including medical, dental, and vision), paid time off, and a 401K.

If interested in learning more about this telecommute opportunity, please see the work at home employment listing on the company website. Good luck!

Don’t miss my earlier post – Interviewing for a Customer Service Position? Be Prepared!

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