Percepta is hiring online chat reps for Ford Motor Company. These home-based jobs are available nationwide. A high school diploma or its equivalent is required.
These work at home online chat jobs are full time. Compensation starts at $17.41 per hour.
From the company:
“The Online Chat Consultant (OMC) is responsible for the overall real time interaction with customers across a variety of web pages for Ford Motor Company. Acting as the Subject Matter Expert, the consultant uses their internet navigation knowledge and customer service skills to guide Ford customers through the applicable website to find information, services, and products. This will be done while handling multiple chat sessions at the same time in a prompt, professional and friendly manner.”
Requirements (from work-at-home job listing):
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Minimum two years of customer service experience
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Excellent interpersonal skills with the ability to build trust and credibility with potential customers
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Superior written and oral English skills, with demonstrated successful use of proper grammar, rules of composition, and spelling without spell check
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Demonstrated success in journalistic writing and proofreading skills
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Ability to adapt communication style to fit the style of others
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Demonstrated ability to interject personality into written content without crossing professional boundaries
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Ability to comprehend complex editorials
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Ability to reduce complex ideas to simple, succinct messages
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Savvy in customer/client interaction and communication style
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Ability to sway the opinion of others through written correspondence
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Superior problem solving skills
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Strong computer and typing skills – speed and accuracy of 40-60 WPM required
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Intermediate computer skills required, i.e. Web Browsing, Email
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Two years of customer service experience with an emphasis on chat required
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Ability to maintain the highest level of confidentiality
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Basic knowledge of Microsoft Outlook, Excel, and Word preferred
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Ability to work in a team fostered environment
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Ability to work in a multi-tasked environment, while prioritizing and organize work
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Ability to adhere to a strict work schedule
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Ability to adapt to a changing work schedule (nights until 11pm and weekends required)
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High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience required
Other:
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Must be able to interact with all internal and external departments and contacts in a courteous and professional manner.
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Must represent Percepta professionally with all Fords and external organizations and contacts.
Shifts are 8 hours, Monday to Friday, with weekend availability.
Benefits (from listing):
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401(k)
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Dental insurance
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Employee discount
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Health insurance
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Paid time off
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Vision insurance
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Work from home
If interested in learning more about this remote opportunity, please see the original work at home job listing. Good luck!
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