Lumen is hiring work at home customer care specialists in the U.S. The salary for this home-based position ranges from $43,830 to $97,560.
Work at home customer care specialists may be required to submit to a background check prior to employment.
From the company:
“The role: acts as a single point of contact for a group of assigned customer accounts which typically have a medium revenue scope or have moderate product needs. Manages any interactions from the customer order through billing to ensure highest levels of customer satisfaction. Promotes revenue growth, retention, and overall customer satisfaction. Serves as the conduit and escalation point for exception problem management of customer troubles and issues in the areas of order entry, order validation, service activation, test and turn-up, customer access group, technical customer account management, disconnects and billing activities.”
Requirements (from work-at-home job listing):
• Bachelor’s Degree or minimum, 1-2 years of related experience
• Customer service, problem solving and analytical skills
• Verbal, written and interpersonal communication skills
• Collaboration skills and use a team approach to accomplishing work
• Self-starter
• Ability to multi-task
• Experience using Computer Systems and Windows-based applications including word processor, spreadsheet
Preferred Qualifications:
• Understanding of technical products and services
• Basic Project Management skills
• Knowledge of order process and technical side of the provisioning process
• 1 to 3 years of telecommunications/technology experience.
Lumen offers its work at home customer care specialists the following benefits: health, life, voluntary lifestyle, and other benefits and perks.
If interested in learning more about this remote opportunity, please see the original work at home job listing. Good luck!
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