The Mom Project is seeking a work at home customer success manager in the U.S. This home-based job is a 40-hour, full-time position.
The customer succcess manager position is 100% remote.
From the company:
“You are a mission driven, customer obsessed, natural problem solver. You dig balanced startup life and can wrestle challenges and change with composure. You are a fearless and collaborative communicator, with the ability to make quick decisions while always in learning mode. You love big, interesting problems and bringing solutions to the masses while making sure it feels personal, authentic and connected. If this sounds like you, we’d like to talk.”
Requirements (from work-at-home job listing):
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4+ years of experience working in a metric-driven sales, account management and/or customer success environment.
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You encompass the following: Curiosity, Accountability, Customer Obsessed, Respectful, and Humble.
Duties (from listing):
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Retain and grow a portfolio of Mid-Market and Enterprise accounts through proactive one-to-one customer engagements.
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Manage active Book of Business to ensure healthy client accounts, community hires and low churn rates.
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Drive activity that will ensure the shortest time to value delivered for customers.
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Consult with hiring managers and HR leaders across various industries to capture their business needs and work together on how to successfully attract and hire candidates.
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Conduct virtual meetings according to Customer Success methodology to drive adoption, ensure retention and maximize upsell opportunities.
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Maintain a high level of professionalism, empathy, and business acumen across multiple customers at one time, connecting trends as you go.
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Collaborate with your peers across all business units to provide your customers with a seamless experience regardless of their needs.
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Display excellent presentation skills and verbal interaction to ensure a solid relationship with all customers.
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Help the team and company achieve OKRs.
The company offers its work at home customer success professionals medical, dental, and vision coverage, as well as short and long-term disability, paid parental leave, and more!
If interested in learning more about this remote job opportunity, please see the original home-based employment listing. Good luck!
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