Home-Based Customer Service Jobs with GETIXHEALTH

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Home-Based Customer Service Jobs with GETIXHEALTH

GETIXHEALTH is hiring home-based customer service associates in the U.S. You must be able to pass an Internet speed test to qualify for these work at home positions.

Additionally, you must have a high school diploma or its equivalent.

From the company:

“Assist patients with billing questions and issues. The ideal candidate will have customer service and collections experiences. All remote employees must complete and submit an internet speed test prior to starting.”

Requirements (from work-at-home job listing):

Education and Experience:

  • High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.

  • Previous customer service and healthcare receivables experience preferred.

  • Understanding of health insurance providers, Workers’ Compensation, Medicare, Medicaid, and liability claims processes and contracts.

  • Ability to maintain the highest level of confidentiality.

  • Proficient personal computer skills.

  • Excellent interpersonal, written, and oral communication skills.

  • Ability to prioritize and organize work.

  • Ability to adapt to a flexible schedule.

Responsibilities (from listing):

  • Maintain diplomacy when addressing matters escalated.

  • Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.

  • Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.

  • Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.

  • Respond to verbal and/or written inquiries in a timely manner.

  • Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.

  • Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.

  • Knowledge, understanding, and compliance with company policies and procedures.

  • Maintain knowledge of functional area and company policies and procedures.

  • Provide feedback to management concerning possible problems or areas of improvement.

  • Make recommendations to implement improved processes.

  • Perform other duties as assigned by management

If interested in learning more and/or applying for this home-based customer service position, please see the original remote job listing. Good luck!

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