Home-Based Member Services Jobs with Teladoc Health

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Home-Based Member Services Jobs with Teledoc Health

Teladoc Health is hiring home-based member services specialists in the U.S. These are full-time work at home positions.

All candidates for these home-based member services positions must have a high school diploma or its equivalent.

From the company:

“Member Services is the first point of contact for individuals with the Teladoc Health membership. Engagement and empathy with members from the beginning is imperative. In this role you provide an exceptional member experience through managing the first impression, establishing standards of service and building a relationship during each contact. You will be tasked with using independent knowledge and judgment based upon experience and resources to carry out established policies and procedures associated with assisting the member and ensuring an excellent member experience.”

Requirements (from work-at-home job listing):

  • Exceptional computer skills required, including ability to multitask and navigate multiple systems seamlessly while on the phone with members
  • Ability to exceed customer expectations with a focus on issue resolution and member experience
  • Genuine interest in serving and caring for people
  • Excellent communication skills with the ability to convey information in a clear, empathetic and articulate manner during monitored telephone conversations
  • Focused with a sense of urgency
  • Accuracy and attention to detail
  • Ability to work independently and as part of a team
  • Excels in a fast-paced environment
  • Extraordinary customer service and interpersonal skills
  • Superior problem solving and organizational skills
  • Ability to proficiently navigate multiple systems
  • Easily learns new procedures and adapts to changes easily in a rapidly evolving working environment
  • Excellent written communication skills
  • Must be able to maintain department compliance and performance expectations daily
  • Employee must maintain satisfactory excellent performance and attendance

Education/Experience/Internet/Work Space Requirements:

  • 3 years of direct customer service experience
  • Some college required; Associates Degree preferred
  • Private, in home DSL or faster internet service (Due to reliability, HIPAA regulations and privacy laws, you will not be able to use a shared, community, public internet service or a mobile hotspot.)
  • This is a remote (work from home) position. You must have a quiet, dedicated (8-hours) work space, with no distractions
  • Healthcare experience a plus
  • Proficiency with Microsoft Office Suite
  • Bi-lingual English/Spanish a plus

These home-based member services positions are available immediately. If interested in learning more, please see the original work at home employment listing. Good luck!

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