Quintiles Hiring Home-Based Virtual Customer Liaison

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Quintiles is seeking a home-based virtual customer liaison to join its team in the U.S. You will provide support to both a project manager and customers by phone and online. You must have your high school diploma or its equivalent (college degree preferred).

Specifically, you will (from work-at-home job listing):

  • Ensure that work is conducted in compliance with standard processes, policies, and procedures and meets quality and timeline metrics.
  • Works with a high degree of accuracy to effectively handle electronic and telephonic inquiries within their scope, and appropriately routing inquiries requiring clinical intervention to the CDEs.
  • Conducts inbound and outbound calls to patients to successfully enroll and retain them in client programs, and electronically documents all encounters. Some evening hours may be required.
  •  Uses software to schedule and maintain master calendars for patient and HCP sessions; coordinates assignments with CDEs.
  • Tracks and reports statistics and other data.

Further Job Requirements (from listing):

  • 3+ years experience working in Excel, Microsoft Word and/or database programs; ability to generate reports.
  • 3+ years of live or telephonic patient interactions in a physicians practice, insurance company, or other similar environment.
  • Ability to create a home office environment.  A home office must create an atmosphere that is conducive to telephonic conversation without interruption, with reliable Internet access.
  • Military experience is a plus.
  • Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines
  • Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills – with demonstrated effectiveness to work cross-functional and independently
  • Demonstrated ability to develop, follow, and execute developed plans in an independent environment
  • Demonstrated ability to effectively build positive relationships both internally & externally
  • Demonstrated ability to be adaptable to changing work environments and responsibilities

The company offers an excellent benefits package, which includes health, dental, vision, life insurance, tuition assistance, a bonus plan, and 401K.

This is an excellent home-based customer service opportunity. If interested in applying, please see the employment listing. Good luck!

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