VIPDesk and Chanel Hiring Home-Based Customer Service

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VIPDesk and Chanel are seeking home-based customer service representatives in Illinois and Texas to assist Chanel’s customers via phone and email. You must live within a reasonable commuting distance of one of the following locations, in order to attend mandatory training:

Dallas: 100 Highland Park Village, Dallas, TX 75205
Chicago: 935 North Michigan Avenue, Chicago, IL 60611

Further Requirements (from work-at-home job listing):

  • Ability to work one of the following shifts:
  • Full-time: Monday–Friday up to 40 hours (availability from 9:00 am-9:00  pm EST)
  • Part-time: Monday–Friday up to 29 hours (availability from 10:00 am-6:00 pm EST)
  • Part-time: Monday–Friday up to 29 hours (availability from 1:00 pm-9:00 pm EST)
  • Part-time: Saturday and Sunday: 10:00 am-6:00 pm EST
  • Must have ability to travel to Chanel boutiques or training centers for trainings 4-6 times per year.
  • Ability to attend meetings and trainings as required to obtain new and pertinent information about Chanel and their products and services.
  • Due to the home-office nature of this job, the Elite Brand Ambassador is required to have a home office environment, phone line, Internet connection, and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time.

Qualifications (from home-based job listing):

  • Previous in-store retail experience ideally in luxury retail.
  • Have a genuine passion for fashion, fragrance, cosmetics, and luxury goods in general.
  • College degree preferred.
  • Have experience with luxury brands and serving affluent customers.
  • Excellent verbal and written communication skills.
  • Experience and proven success in customer service in a luxury environment preferred.
  • Chat experience preferred.
  • Flexible, adaptable, and willing to take on new things.
  • Desire to keep learning.
  • Very professional, calm.
  • Strong computer and Internet skills. Able to learn quickly in a technical environment.
  • Working knowledge of Microsoft Office programs.
  • Able to type at least 35 words per minute with excellent spelling and use of grammar skills.
  • Able to use effective and probing questioning and listening techniques to identify customer needs.
  • Polite, friendly, and knowledgeable phone demeanor.
  • Highly adaptable, self-motivated, and self-disciplined.
  • Able to learn and work independently and exhibit ownership as well as in a team environment.
  • Detail oriented with focus on quality and accuracy; ability to multitask; strong sense of urgency and commitment to excellence.
  • Able to successfully pass a credit, criminal and employment reference security check.
  • Able to work within the given availability outlined above.

You must have a quiet home office from which to work, an up-to-date computer, and high-speed Internet access.

For more information on  this telecommute opportunity and equipment requirements, please see the original home-based employment listing. Good luck!

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