Work at Home: LiveWorld Overnight and Weekend Customer Support Jobs

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Work at Home: LiveWorld Overnight and Weekend Customer Support Jobs

LiveWorld is hiring work at home overnight and weekend customer support agents in the U.S. These home-based positions are hourly. It appears the company is hiring both English and bilingual candidates (many languages).

In this work at home role, you will be providing customer service, engaging with customers for marketing purposes, and providing an excellent experience for the brand’s customers online.

From the company:

“A LiveWorld customer service agent is a virtual, part-time, work-from-home position… LiveWorld provides services in dozens of languages and defines fluency as complete competency in reading, writing, and speaking at a native or near-native level. Language needs are dependent upon client needs. Language fluency testing and writing samples are a requirement for all our hourly positions. All applicants must be fluent in English.”

Requirements (from work-at-home job listing):

  • Excellent writing and communication skills, including grammar, punctuation, spelling, and ability to compose well-spoken messages in a real-time, multi-tasking environment (Please note: This is not a telephone position; writing skills are critical.)
  • Language fluency testing and writing samples are a requirement for all hourly positions in any language. All applicants must be fluent in English.
  • Demonstrated ability to empathize with people, make decisions according to guidelines, and communicate company policies in informal courteous conversational style
  • Must demonstrate the ability to make quick and correct decisions under pressure. Critical thinking is key in this fast pace work environment
  • Ability to focus on the task at hand with minimal external distraction, including working in a quiet atmosphere (This is not a role that can be done from a coffee shop or with toddlers underfoot.)
  • Ability to work for a block of several hours at a time
  • Punctuality and adherence to attendance policies, which are strictly enforced
  • Ability to regularly or occasionally work evenings, nights, weekends, holidays
  • Dependable, high-speed Internet access
  • Dependable telephone access (landline preferred for training)
  • Experienced computer user with knowledge of chat, email, and instant messaging programs
  • Familiarity with and access to spreadsheet and document software
  • Familiarity with social media sites on a personal or professional level
  • Strong typing skills
  • Previous moderation experiences a plus, but not required
  • Healthcare background a plus
  • Must be 18 or older
  • This is a work-at-home position; you must be able to work at home with the self-discipline needed to be effective

Recommended education and experience

  • 2-3 years experience in online moderation or customer service
  • One-year experience working in a Call Center environment
  • Experience using Salesforce and Social Cloud
  • Must be 18 or older
  • College Degree or equivalent experience preferred
  • Demonstrated personal or professional success engaging in a social channel

Work at home agents will perform the following duties (from listing):

  1. Responsibilities include reviewing, taking action on (rejecting or approving), tracking, and/or escalating social media users’ posts according to brand guidelines
  2. Responding to user content in a social context and initiating or conversation
  3. Triage and responding to customers’ questions (with pre-determined or authored responses)
  4. Identifying and escalating trends, topics, sentiment, and emerging issues

If interested in learning more about this remote opportunity, please see the original work at home job listing at LiveWorld (Scroll down the page and click “Customer Care Agent – Center of Excellence”). Good luck!

This work at home job not for you? Check out my earlier post – 9 Legit and Affordable Online Courses to Prepare You to Work from Home!

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