Home-Based Patient Experience Associate Jobs with Privia Health

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Home-Based Patient Experience Associate Jobs with Privia Health

Privia Health is hiring home-based patient experience associates in the U.S. These work at home jobs are full-time opportunities.

You must have reliable high-speed Internet service.

From the company:

“The Patient Experience Associate is responsible for executing communications campaigns and projects for a variety of key patient initiatives and tracking the efficacy of these efforts. These include health reminders to improve quality and population health outcomes for our value-based contracts, educational messaging for our Medicare and Medicare Advantage populations, information about Privia’s robust specialty network and virtual health technology, appointment reminders, and more.”

Requirements (from work-at-home job listing):

  • Strong writing and editing skills required
  • Experience using marketing automation platform and/or email marketing services
  • Experience with Microstrategy preferred
  • Healthcare industry knowledge and/or interest
  • Must comply with HIPAA rules and regulations
  • Strong organization skills
  • Ability to work with roles at all levels of the company

Duties (from listing):

  • Maintain campaign information and metrics on the yearly patient communications roadmap, detailing the successes and opportunity areas of patient communications campaigns
  • Own the process of preparing and/or coordinating the pull of patient recipient lists with the Privia data team
  • Oversee the editorial process for key patient communication email and text campaigns (Annual Wellness Visits, Medicare Advantage age-in/open enrollment, Quality, ancillaries  virtual health, mobile app, etc)
  • Assist the Patient Experience team in the creation and distribution of standard patient communication processes and protocols to be utilized by Performance team and other key stakeholders
  • Own process to maintain standing transactional (welcome, office operations, and urgent communications) emails as needed
  • Prepare lists and coordinate large patient mailing projects with vendors (annual beneficiary notifications, open enrollment letters, etc)
  • Own process to ensure all campaigns are in line with Privia’s Legal & Compliance standards and aligned with current HIPAA guidelines
  • Assist with other patient marketing/communications and patient related duties as needed

If interested in learning more about this home-based patient experience associate role, please see the original work at home job listing. Good luck!

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